Call Center Management System
The national headquarters of a major bank commissioned Custom Systems Company to develop a Client/Server based Call Center Management System for their centralized nationwide customer service center. The system handles multiple divisions (consumer, business, mortgage) for all sales activities including inbound and outbound call tracking, call follow-up, sales, fulfillment, referral, and extensive management reporting. Over 100 associates operate the system concurrently. Applications in excess of 1 billion dollars were generated in its first year of operation.
Customer Care Management System
A major national bank approached Custom Systems to design and produce an Internet, WEB-based system to handle their Customer Experience needs. The system is designed to handle over 100,000 transactions per day with a dedicated staff of 400 associates. Up to 3000 branch locations use the output of the system to follow up on customer issues.
Branch Dashboard
A major bank required an intranet reporting product for all its bank branch users. A central data warehouse was created which receives its daily data updates from the mainframe. User management and user access rights are managed via secure web based data administration. The client application is a hybrid thin client implementation that publishes the requested data and reports to the branch users with a minimum of bandwidth taxation. Some proprietary data transfer methods were developed to make this application possible.